At NAAW Fashion Private Limited, we are committed to delivering premium quality sneakers. Please read our return and refund policy carefully before making a purchase.

1. Eligibility for Return

We accept returns only under the following conditions:

• The product is damaged or defective at the time of delivery
• The damage is caused by manufacturing defects or company-side issues
• The request is raised within 7 days of delivery

⚠️ Important:
We do not accept returns for:

• Size issues
• Change of mind
• Minor variations in color/design
• Wear & tear after use

2. Condition of Returned Product

To be eligible for a return:

• Product must be unused and in original condition
• Original packaging, tags, and invoice must be intact
• Clear unboxing video or photo proof of damage is required

3. Inspection & Approval

• Once the product is returned, our team will inspect it
• If the damage is confirmed to be company/manufacturing fault, return will be approved
• If not, the product will be sent back to the customer

4. Refund / Replacement Policy

If the return is approved:

• Customer can choose:
  • Replacement of the same product, OR
  • Refund to original payment method
• Refund will be processed within 5–7 business days

5. Repair (Polish & Restore Option)

In some cases, instead of replacement:

• NAAW may offer professional polishing and restoration
• Product will be repaired and returned to the customer
• This applies only when the damage is minor and fixable

6. Return Process

To initiate a return:

1. Contact us at: [Your Email / WhatsApp]
2. Share order details + proof of damage
3. Our team will guide you with return instructions

7. Final Decision Rights

NAAW reserves the right to:

• Approve or reject return requests after inspection
• Decide between repair, replacement, or refund

8. Non-Returnable Items

• Used products
• Products damaged by customer misuse
• Products returned after 7 days